Account Team and Billing
Before You Start
Have the email address used for your ArchiMAT account ready.
What To Do
- Open ArchiMAT through the official website and confirm that you are using the intended email address.
- Use the same sign-in method you used when the account was created, if more than one method is offered.
- If a password recovery option is available and you need it, follow the instructions on the sign-in page.
- If you are waiting for an email, check spam and confirm the address. Use the most recent message if you have requested several links.
- If the page does not load correctly, try a refreshed page or another browser. Save any exact error message.
- If the problem continues, contact Support with your account email, approximate time, device, browser, and the steps you tried.
Check Your Result
You regain access or can give Support enough context to investigate.
If You Need Help
You can sign in but cannot see a project or space? This may be an access issue rather than a login issue. Ask the person managing that record to check your access.
Contact Support and tell us what you were trying to do. Do not include passwords or full payment details.
Before you start
Decide which person needs access to which project, space, or company information.
What to do
- Check that you have permission to manage access. If not, ask your company or account administrator.
- Confirm the recipient’s email address and the specific records they need.
- Use the available invitation or access controls. Read the permission descriptions before choosing a role.
- Give access appropriate to the task. Check separately whether the person can view, edit, or manage access, where these choices exist.
- Review any seat or billing notice before confirming an invitation.
- Ask the recipient to verify that they can open the intended records. Review access again when their involvement changes.
Check Your Result
The recipient can reach the relevant information with the permissions intended.
If You Need Help
An invitation does not work? Confirm the email address and account used. Contact Support if the invitation or permission controls do not behave as expected.
Contact Support and tell us what you were trying to do. Do not include passwords or full payment details.
Before you start
Have your current plan details and the usage information shown in your account available.
What to do
- Think of seats as a way a plan may count people with access. A space represents a physical location you manage. Check your plan for the exact billing definitions.
- Review the included allowance, current usage, and any additional charges shown for your account.
- Before inviting a person, check whether their access type will use a seat or change your bill.
- Before adding a location, check whether it creates a paid managed space or requires a plan change.
- Review the billing interval, amount due, and renewal details before confirming a paid change.
- If the figures or definitions are unclear, contact the team before completing the change.
Check Your Result
You understand the account information to check before increasing usage.
If You Need Help
Does every collaborator cost extra? This depends on the current plan and access rules. Use the plan details shown for your account or ask Support to confirm.
Contact Support and tell us what you were trying to do. Do not include passwords or full payment details.
Before you start
Use an account with billing access. Have your account email and the relevant invoice reference if available.
What to do
- Open Settings and locate Billing or Subscription. Review the active plan and billing information shown.
- If you need to change payment or billing details, use the available secure controls. Do not send card details through the contact form.
- For an upgrade, downgrade, or cancellation, read the confirmation screen carefully. Check the effective date, charges, and impact on access or stored records.
- Confirm the change only when its effect is clear. Keep the confirmation for your records.
- If the control is unavailable or the amount looks incorrect, contact Support and select Account & Billing. Include the account email, invoice reference, and a short description.
- Check the resulting subscription status or written confirmation. Sending an inquiry alone does not confirm that a subscription has changed.
Check Your Result
You have reviewed the relevant billing information and either completed an available change or sent a clear request.
If You Need Help
Cannot see billing? Ask your administrator to check your access. Need a refund review? Identify the charge and explain the issue; eligibility depends on the applicable terms.
Contact Support and tell us what you were trying to do. Do not include passwords or full payment details.